296 Responsible Gaming — Stay in the fun, stay in control
At 296, entertainment isn't just about winning or losing — it's an experience. And that experience is at its best when you're playing with a clear head and within healthy limits. Responsible gaming is a core part of what this platform stands for.
Our commitment — entertainment should never become a burden
296 believes online gaming is a legitimate form of adult entertainment — as long as it's enjoyed mindfully. We want every user to have fun, without it coming at the cost of their financial or mental wellbeing.
That's why 296 has built responsible gaming into the platform from day one — not as a rule to follow, but as a genuine expression of care. We place our users' wellbeing above any commercial target.
Mobile gaming is incredibly accessible in Bangladesh. While that convenience is a big part of the experience, we want to make sure it never becomes a source of dependency.
Gaming is for entertainment — not a source of income. Avoid chasing losses by placing more bets in hopes of winning back what you've lost.
Watch out for these warning signs
You're spending far longer gaming than you planned and can't seem to stop.
You're spending beyond your set limit or keep placing more bets to chase losses.
You're feeling anxious or unsettled about gaming, or finding it hard to stay focused on family or work.
Your gaming habits are causing friction with family or friends.
You're hiding how much time or money you're spending on gaming from the people close to you.
You've tried to cut back or stop repeatedly but haven't been able to.
Time & budget — set your own limits
The most effective way to game responsibly is to set clear limits before you start. Before playing on 296, ask yourself:
- What's the maximum you can spend today (BDT)?
- How long will you play — and will you stop when that time is up?
- What's your winning goal — and will you stop once you reach it?
Decide on these answers in advance and keep them in mind. Chasing losses by placing more bets never solves the problem.
We recommend keeping a weekly tally of what you spend on gaming and making sure it stays within a small portion of your monthly entertainment budget.
How the self-exclusion tools work
296 believes every user should have control over their own experience. That's why we offer a range of self-management tools:
Set a maximum deposit limit — daily, weekly, or monthly. Lowering your limit takes effect immediately, but increasing it requires a waiting period.
If you need a short break, you can temporarily suspend your account for a set period. Your account cannot be reactivated until the break period has ended.
If you feel you need an extended break from gaming, you can request to have your account suspended for a set period. During this time, you will not receive any marketing communications.
To use these features, contact our support team: [email protected]
Protecting minors — no compromises
296 strictly prohibits anyone under the age of 18 from creating an account or placing bets on the platform. Age verification is mandatory at the time of registration.
If you have children or teenagers at home, please follow these guidelines:
- Use a password or biometric lock on your mobile device.
- Never share your account credentials with anyone.
- Log out before handing your device to someone else.
- Limit conversations about gaming in front of younger audiences.
If you become aware that a minor has accessed your account, please notify our support team immediately.
Keep your life in balance
Gaming should be a small part of your life — not the main one. Always prioritise your work, family, friends, and personal well-being.
A few simple habits can help you stay in balance:
- Set a timer before you start gaming.
- Avoid gaming right before meals or bedtime.
- Take at least one complete break from gaming every week.
- Keep up other hobbies or physical activities alongside gaming.
Asking for help is a sign of strength, not weakness
If gaming is adding stress to your life, you don't have to carry that alone. Reach out to the 296 support team — we'll listen without judgment.
Email us for support: [email protected]